VeloRemit - UK
Smarter, Faster Global Transfers
Also in Canada, France, Germany, Belgium, Spain, and the Netherlands.
Canada, France, Germany, Belgium, Spain, the Netherlands, and the UK.
Assignment
My Role:
UX designer
Interactive design
User Flows
Visual Design
Prototyping
Deliverables:
User Research
User Interviews
High Fidelity Designs
Animated Effects
Team:
Front End Developers
Back End Developers
iOS Developer
QA Analyst
Project Overview
VeloRemit is an innovative global payment platform created to empower individuals and businesses through fast, affordable, and secure money transfers. The goal mission is to simplify international transactions, enabling people to stay connected, uplift their communities, and reach their financial aspirations.
In an era where conventional banking often means high costs, delays, and complex processes, VeloRemit offers a smarter, more reliable alternative. Built on advanced fintech technology, the platform delivers an intuitive, transparent, and user-focused experience. By reimagining the way money moves across borders, VeloRemit is driving a new era of efficiency, trust, and accessibility in global remittances.
Assignment
My Role:
UX designer
Interactive design
User Flows
Visual Design
Prototyping
Deliverables:
User Research
User Interviews
High Fidelity Designs
Animated Effects
Team:
Front End Developers
Back End Developers
iOS Developer
QA Analyst
Assignment
My Role:
UX designer
Interactive design
User Flows
Visual Design
Prototyping
Deliverables:
User Research
User Interviews
High Fidelity Designs
Animated Effects
Team:
Front End Developers
Back End Developers
iOS Developer
QA Analyst
Project Overview
VeloRemit is an innovative global payment platform created to empower individuals and businesses through fast, affordable, and secure money transfers. The goal mission is to simplify international transactions, enabling people to stay connected, uplift their communities, and reach their financial aspirations.
In an era where conventional banking often means high costs, delays, and complex processes, VeloRemit offers a smarter, more reliable alternative. Built on advanced fintech technology, the platform delivers an intuitive, transparent, and user-focused experience. By reimagining the way money moves across borders, VeloRemit is driving a new era of efficiency, trust, and accessibility in global remittances.
Problems and Solutions
High Transfer Fees & Hidden Charges
Problem:
Users often face excessive transaction costs, unclear exchange rates, and undisclosed service fees. This reduces trust and discourages use.
Solution:
Adopt a transparent pricing model showing all costs upfront. Offer competitive exchange rates and display the exact amount the recipient will receive before confirmation.
Slow Transaction Processing
Problem:
Traditional systems can take days to process transfers due to intermediaries and manual verification.
Solution:
Use real-time processing with automated verification and blockchain or instant payment networks to ensure transfers complete within minutes.
Security & Fraud Risks
Problem:
Users fear scams, phishing, or data breaches when transferring money online.
Solution:
Implement end-to-end encryption, two-factor authentication (2FA), biometric login, and compliance with global financial regulations (e.g., KYC) to build trust.
Complex User Experience
Problem:
Complicated forms, poor navigation, and slow loading times create frustration and user drop-off.
Solution:
Design a simple, intuitive interface with minimal steps, clear visuals, and mobile-first usability. Support multiple languages and local currencies for inclusivity.
Limited Accessibility & Reach
Problem:
Many users in rural or low-infrastructure regions lack access to banking services or smartphones.
Solution:
Provide agent-assisted services, and lightweight mobile apps optimized for low bandwidth.
Lack of Customer Support
Problem:
Delayed responses or poor support reduce user trust during disputes or failed transactions.
Solution:
Offer 24/7 support, chatbots for instant help, and clear escalation paths for unresolved issues.
Design Process
Research & Analysis: We conducted user interviews, surveys, and analyzed in-app analytics to understand the pain points and user needs. We also studied competitor apps and industry trends to gather insights
Information Architecture: Based on the research findings, we restructured the app's navigation and content, prioritizing features and information according to user needs.
Wireframing & Prototyping: We designed low-fidelity wireframes to visualize the new layout and navigation, iteratively refining them based on user feedback. Afterward, we built a high-fidelity, interactive prototype to test the design.
Usability Testing: We conducted usability tests with a diverse group of users to validate the design and identify areas for improvement. Based on the feedback, we made necessary adjustments to the design.
Visual Design & Style Guide: We developed a cohesive visual language, including color schemes, typography, and iconography, ensuring consistency throughout the app. We also created a style guide to maintain design consistency in future updates.
My Role
Research & Analysis: We conducted user interviews, surveys, and analyzed in-app analytics to understand the pain points and user needs. We also studied competitor apps and industry trends to gather insights
Information Architecture: Based on the research findings, we restructured the app's navigation and content, prioritizing features and information according to user needs.
Wireframing & Prototyping: We designed low-fidelity wireframes to visualize the new layout and navigation, iteratively refining them based on user feedback. Afterward, we built a high-fidelity, interactive prototype to test the design.
Usability Testing: We conducted usability tests with a diverse group of users to validate the design and identify areas for improvement. Based on the feedback, we made necessary adjustments to the design.
Visual Design & Style Guide: We developed a cohesive visual language, including color schemes, typography, and iconography, ensuring consistency throughout the app. We also created a style guide to maintain design consistency in future updates.
High Fidelity Wireframe
Key Matrix
75%
In-app support chat with multilingual assistance
Multi-currency wallets for storing, converting, and sending funds
Integration with financial institutions to further enable faster transactions
Progress so far
Veloremit is redefining global remittance — now trusted in over thirteen countries. With a strong focus on user experience, affordability, security, and continuous innovation, we deliver a seamless and reliable solution that empowers users to manage their finances effortlessly across borders.
Future Development Roadmap
AI-powered real-time fraud detection system
In-app support chat with multilingual assistance
Multi-currency wallets for storing, converting, and sending funds
Integration with financial institutions to further enable faster transactions
Problem and Solutions
High Transfer Fees & Hidden Charges
Problem:
Users often face excessive transaction costs, unclear exchange rates, and undisclosed service fees. This reduces trust and discourages use.
Solution:
Adopt a transparent pricing model showing all costs upfront. Offer competitive exchange rates and display the exact amount the recipient will receive before confirmation.
Slow Transaction Processing
Problem:
Traditional systems can take days to process transfers due to intermediaries and manual verification.
Solution:
Use real-time processing with automated verification and blockchain or instant payment networks to ensure transfers complete within minutes.
Security & Fraud Risks
Problem:
Users fear scams, phishing, or data breaches when transferring money online.
Solution:
Implement end-to-end encryption, two-factor authentication (2FA), biometric login, and compliance with global financial regulations (e.g., KYC) to build trust.
Complex User Experience
Problem:
Complicated forms, poor navigation, and slow loading times create frustration and user drop-off.
Solution:
Design a simple, intuitive interface with minimal steps, clear visuals, and mobile-first usability. Support multiple languages and local currencies for inclusivity.
Limited Accessibility & Reach
Problem:
Many users in rural or low-infrastructure regions lack access to banking services or smartphones.
Solution:
Provide agent-assisted services, and lightweight mobile apps optimized for low bandwidth.
Lack of Customer Support
Problem:
Delayed responses or poor support reduce user trust during disputes or failed transactions.
Solution:
Offer 24/7 support, chatbots for instant help, and clear escalation paths for unresolved issues.
Design Process
Research & Analysis: We conducted user interviews, surveys, and analyzed in-app analytics to understand the pain points and user needs. We also studied competitor apps and industry trends to gather insights
Information Architecture: Based on the research findings, we restructured the app's navigation and content, prioritizing features and information according to user needs.
Wireframing & Prototyping: We designed low-fidelity wireframes to visualize the new layout and navigation, iteratively refining them based on user feedback. Afterward, we built a high-fidelity, interactive prototype to test the design.
Usability Testing: We conducted usability tests with a diverse group of users to validate the design and identify areas for improvement. Based on the feedback, we made necessary adjustments to the design.
Visual Design & Style Guide: We developed a cohesive visual language, including color schemes, typography, and iconography, ensuring consistency throughout the app. We also created a style guide to maintain design consistency in future updates.
My Role
Research & Analysis: We conducted user interviews, surveys, and analyzed in-app analytics to understand the pain points and user needs. We also studied competitor apps and industry trends to gather insights
Information Architecture: Based on the research findings, we restructured the app's navigation and content, prioritizing features and information according to user needs.
Wireframing & Prototyping: We designed low-fidelity wireframes to visualize the new layout and navigation, iteratively refining them based on user feedback. Afterward, we built a high-fidelity, interactive prototype to test the design.
Usability Testing: We conducted usability tests with a diverse group of users to validate the design and identify areas for improvement. Based on the feedback, we made necessary adjustments to the design.
Visual Design & Style Guide: We developed a cohesive visual language, including color schemes, typography, and iconography, ensuring consistency throughout the app. We also created a style guide to maintain design consistency in future updates.
High Fidelity Wireframe
Key Matrix
75%
In-app support chat with multilingual assistance
Multi-currency wallets for storing, converting, and sending funds
Integration with financial institutions to further enable faster transactions
Progress so far
VeloRemit is redefining global remittance — now trusted in thirteen countries. With a strong focus on user experience, affordability, security, and continuous innovation, we deliver a seamless and reliable solution that empowers users to manage their finances effortlessly across borders.
Future Development Roadmap
AI-powered real-time fraud detection system
In-app support chat with multilingual assistance
Multi-currency wallets for storing, converting, and sending funds
Integration with financial institutions to further enable faster transactions